Position Title: Product Quality Investigator

Duration: Permanent or Contract

Location: Gothenburg, Sweden

***This role requires you to already be on sight with a work permit in Sweden.

About the Role:

The Product Quality Investigator is responsible for compiling the status and results of complete vehicle quality and customer satisfaction in the market. The role involves identifying and driving product quality issues to resolution, ensuring a high level of customer satisfaction, and supporting continuous improvement across the organization.

Responsibilities

• Discover, define, and drive product quality issues to resolution using multiple sources such as warranty systems, social media, and call centre feedback.
• Contribute to Quality Review meetings, document intake decisions, and support prioritization of issues.
• Establish and maintain tools and processes for quality issue management, ensuring alignment with aftermarket and global quality systems and processes.
• Compile and maintain reporting, statistics, and key performance indicators (KPIs).
• Escalate deviations from quality targets and follow up on corrective actions.
  
  Requirements

• Extensive experience in aftermarket and quality issue resolution.
• In-depth knowledge in one or more of the following areas: infotainment, body electronics, chassis, or interior/exterior systems.
• Proficiency in MS Office and experience working with aftermarket systems.
• B.Sc. in Engineering or equivalent technical background.
• Comprehensive knowledge of complete vehicle products and systems.
• Strong communication skills for quality reporting and cross-functional collaboration.
• Business acumen for prioritizing quality issues based on impact.
• Good awareness of GDPR legislation and its practical implications in data handling.
• B driver's license required.

Personal Attributes

• Communicative team-player working in a team of 3-4 people.
• Transparent and proactive in status reporting and issue resolution.
• Collaborative, energetic, and capable of managing cross-functional communication effectively.

Why work through Contechs?

Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.

How to Apply

If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.

If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee: https://www.contechs.com/refer

https://www.contechs.com/refer