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IT Support Engineer

Posted 06 November 2023
Salary £20000 - £30000 per annum + phone, bonus, pension, 22 days holiday
Job type Permanent
Discipline Professional Services
Contact NameDanielle White

Job description

Position Title: IT Support Engineer

Duration: Permanent

Location: Basildon, Essex

Division: Information Technology

Reporting to: Group IT Manager

The Role

  • The position will provide effective IT assistance across all aspects of the business and will provide back up and support to the Lead Infrastructure Engineer.
  • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, Azure, O365 and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.
  • The position provides exposure to a broad range of IT-related projects and activities within Contechs Consulting Ltd, co-located across multiple sites, one based in Warwick and the others in Basildon, Munich and Koln.

Key Accountabilities

  • Review systems designs to ensure selection of appropriate technology, efficient use of resources, integration of multiple systems and technology and that 'Secure by Design' principles have been followed.
  • Support IT department in the implementation, administration and support of infrastructure solutions and services.
  • Troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software and cloud.
  • Identify the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
  • Support and administration of:
  • Virtualisation (Hyper-V, NAS, SAN's)
  • Network (LAN, WAN, WLAN)
  • Active Directory, Active Directory Federation Services
  • Azure
  • O365
  • CCTV
  • Active Directory Certificate Authority (AD CS)
  • Microsoft Deployment Tools (MDT)
  • Support all Infrastructure Strategies, implementations and training
  • Development of on-going IT strategies to support the demands of the business
  • Information Security Maintains the security, confidentiality and integrity of information systems
  • General IT Administration across all systems
  • Producing Technical Documents
  • System Backups
  • Problem Solving
  • Administering, supporting remote clients

Skills / Abilities

  • Technical competence in the following areas:
  • Active Directory, Active Directory Federation Services
  • Azure Active Directory Connect
  • Azure WVD
  • Azure Files
  • DNS, DHCP, PowerShell
  • Firewalls, Routers and Switches (TCP / IP, Wi-Fi, VLANS, WLAN, VPLS, MPLS)
  • Virtualisation platform (Hyper-V)
  • Windows Server 2012r2/2016/SBS/2019
  • SAN Technologies (Synology, Dell EqualLogic)
  • Windows Client, 10 onwards
  • Microsoft Exchange 2013, Office 365
  • VOIP Telephone Systems (8X8)
  • Experience of firewalls,
  • Backup Solutions (Acronis)
  • Knowledge of CAD Software an advantage


  • Minimum of 1 years IT Infrastructure support in a similar sized Company
  • Must Have a UK driving license
  • Excellent communication skills
  • Ability to work offsite on client locations
  • Familiar with operating Technical Help Desk

If you require more information on the vacancy, please get in touch with the Contechs Recruitment team and please follow our website and social media for the latest vacancies.