Order Ref: 39265

Position Title: IT Digital Delivery Specialist

Duration: 12 Month Rolling Contract

Location: Gaydon

Division: Information Technology

Position Description:

• This role supports the delivery of a specific programme on ensuring that the Frontline worker services are delivered and meet business expectations
• You will have a customer first approach and both champion and enable user empowerment, adoption and education
• Previous Change Management experience is advantageous
• An eye for continuous service improvement monitor, evaluate customer interactions reviewing service satisfaction and incorporate suggestions to further enhance the journey for our customers
• An individual with a customer first mind-set who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable
• An individual who demonstrates tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment
• An individual with the ability to combine a short term, pragmatic focus with longer term planning
• An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
• An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
• A good communicator who can communicate complex ideas at all levels
• A effective team player, actively leads, develops and supports team member
• An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along

Skills Required:

• Previous experience in delivering M365 services End User IT Solutions at a similar level Microsoft 365, Windows 10, Teams and SharePoint ITIL Service Management or equivalent experience
• Excellent written and verbal communication to develop user guides, testing scripts and content to support education of frontline workers

Skills Preferred:

• Previous experience in delivering M365 frontline worker rollout IT Project Management experience Change Management experience Product Lifecycle Management Active Directory, Azure, PowerApps, M365 Admin, Intune
• Strong interpersonal skills

Experience Required:

• Previous experience in delivering M365 services End User IT Solutions at a similar level Microsoft 365, Windows 10, Teams and SharePoint IT Asset Management experience ITIL Service Management or equivalent experience
• Good analytical and problem-solving skills
• Degree or relevant equivalent experience preferred
• Strong written and verbal communication skills

Additional Information:

• Checks to include Enhanced Package 5 years referencing Adverse Media Search Basic Disclosure Sanctions Check UK Directorship check Legal Right to Work