Customer Support Specialist in Coventry

Order Ref: 39323

Position Title: Customer Support Specialist

Duration: 12 Month Rolling Contract

Location: Whitley

Division: Sales and Marketing

Position Description:

The UK Client Relationship Centre is part of our Client Care Service function.
Its core responsibility is to deliver an industry leading ownership experience, alongside the Client Retailer network, that supports the long-term sustainable business growth of both the Clients' brands.
As an Administration Coordinator, you will provide high quality service to the clients and exemplary support to the Client Relationship Centre.
You will be working alongside a large team to deliver the overall Client UK Client Relationship Centre objective.
You will be responsible for all general administrational duties within the Client Relationship Centre.
You will be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.
It is essential that you have 1+ years' experience within an administrational-based position.
You will be results oriented with a determination to make things happen.
A highly motivated, energetic and inspirational team player.
Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure.
Clear demonstration of a Client First mind-set in everything that they do.
Confident and out-going with exceptional networking, inter-personal and influencing skills, possessing advanced communication skills.
Process orientated with great attention to detail

Skills Required:

Experience Required:

Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
Clear demonstration of a Customer First mind-set in everything you do
Ability to identify opportunities for improvements and implement change
Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
Ability to understand, interpret and action improvements
Ability to make quick and competent decisions

Experience Preferred:

Additional Information:

We work remotely on mondays, thursdays and fridays. Tuesdays and wednesdays are on site in whitley, coventry. The shifts are 8:00-16:30, and 8:30-17:00.